Welcome to Infinite Horizon Mart! We are committed to providing you with a great shopping experience. If you are not satisfied with your purchase, here are our refund terms and procedures:
Refund Policy Return Period: We accept returns within 30 days from the date of receipt of the product. Returns after this period will not be accepted. Refund Conditions: The product must be unused, unwashed, undamaged, and still have the original tags and packaging. Some special products (such as customized products) may not be eligible for the refund policy.
Return Process Request a Return: Please log in to your account, go to the “Order History” page, select the order you want to return, and submit a return request. You can also contact us by email at JAMIKAWHITFIELD@infinitehorizonmart.com to request a return. Get a Return Label: We will email you a return label (if applicable) and return instructions. Returning the Item: Please return the item according to the return instructions and keep the return logistics tracking information. Make sure the item is in its original condition when you return it. Refund Processing: We will process the refund request after we receive the returned item and confirm that it meets the refund conditions. The refund will be refunded to your original payment method, and the processing time may take 5-10 business days.
Refund Time Refunds are usually processed within 5-10 business days after we receive and confirm the return of the item. The refund amount will be refunded to the account of your original payment method, and the specific arrival time may vary depending on the payment method.
Refund Exceptions The following situations may not be subject to the refund policy:
Exceeding the return period (30 days) The product has been used, washed or damaged No original label or packaging Special customized products, hygiene products, etc.
Cancellation of order Before the order is shipped, you can cancel the order by contacting our customer service team. Once the order is shipped, it will be processed according to the return policy.
Thank you for choosing Infinite Horizon Mart. We are committed to providing excellent service and hope that you have a pleasant shopping experience. If you have any questions or need help, please feel free to contact us!
