Welcome to Infinite Horizon Mart! In order to help you better solve the problems you may encounter while using our website, we have formulated the following problem terms:
FAQ We provide a detailed FAQ page, which covers common problems such as order processing, payment, returns, account management, etc. If the problem you encounter is already described on this page, please check the relevant information first.
Order Problems If you encounter any problems after placing an order, such as unconfirmed order, abnormal order status, delayed delivery, or need to modify the order, please contact our customer service team as soon as possible:
Please provide your order number and detailed problem description when contacting so that we can handle it for you faster.
Returns and Refunds If you need to return or refund, please refer to our Return Policy page for detailed return procedures and conditions. You can apply for a return by following the steps below:
Log in to your account and find the relevant order. Submit a return request and obtain a return label (if applicable). Please return the item as instructed and keep the shipping information. We will process your refund request as soon as possible after receiving the returned item.
Payment Issues If you encounter any problems during the payment process, such as payment failure, incorrect amount, or incomplete transaction, please check your payment information and make sure that your account balance is sufficient. If the problem is still not resolved, please contact our customer service team:
Email: JAMIKAWHITFIELD@infinitehorizonmart.com Phone: 4782701743 We will assist you in resolving payment issues and ensuring that the transaction is completed smoothly.
Account Management To change your account information (such as password, email address, etc.), please log in to your account and visit the “Account Settings” page. If you encounter account access issues or other related issues, please contact:
Product Quality Issues If the product you received has quality problems or does not match the description, please contact us in time and provide photos and detailed descriptions of the problem products. We will evaluate according to our Quality Assurance Policy and provide return, exchange or refund options.
We are committed to providing you with efficient services and solutions. Thank you for choosing Infinite Horizon Mart and look forward to providing you with a quality shopping experience!
